[txusa03]

Originally Posted by Nikki

I have had so many problems with them in the past and I was rather concerned when I ordered a new computer and it said it would be shipped via UPS. Well I was right in being worried. After waiting all day for the package that had a scheduled date of May 15th (yesterday) my boyfriend called UPS on several occasions last night and this morning and finally was told that my computer is "lost" and I am going to have to contact Dell to get a new one. Now I have to wait a maximum 8 days for them to build a new one but they claim it will be shipped next day. UPS stinks.

From your experience, I think UPS stands for Unreliable Package Services. Ok so that unfair of me to say that since all of my UPS packages were delivered. Good thing is you were able to track it and it is an inconenience to have to wait 8 more days. I hope you get it this time. Yup, that would upset me too if I were anticipating a brand new item I purchased. I guess once in a while it happen. Then again, who knows why it never made it to it destination. It would be nice if UPS had some sort of mechanism where if a package is overdue it would alert them and they would investigate and maybe notify either the sender or receiver that they lost the package rather than waite for the customer to call. This is something that is very easy to setup using software. After all they already have a tracking system in place. Ok, i'll stop ranting...

[e90rocks]

re: Dude, get a Dell.

I have had both a Dell desktop and a laptop, and got good results. I also had a good interaction with the product support dept regarding setup and a battery question. This was several years ago, however, and sometimes as companies grow, their service starts to suck, particularly during growth spurts, until the departments are proportional. I know this was a real problem with Gateway when it first got big. I haven't heard much about Dell lately, but have know several people who didn't like their Axims. (should I say Axima?)

Now computer buying is so different...I just walk into Sam's Club and put an HP on the dolly.

[Nikki]

An update: They found my computer and it's awesome. I called Dell to cancel the shipment of a new one.
As far as Dell's, I had my last Dell with no problems at all for 6 years and it is still not all too bad of a computer, I just couldn't play any new games, which is understandable. I've never had a problem with their support, but I've never had to use it really. I could have made my own computer but it takes a lot more time, effort, research, and sometimes things just don't work together and if they don't then you're screwed. My boyfriend built his own computer about 6 years ago and he still has it. It cost a few hundred less than my Dell I got 6 years ago but over that period he has upgraded several things and had a few problems with it. I feel much better getting everything in a package even if it means paying maybe $300 extra, just my preference.

[txusa03]

another happy ending story...now we expect more photos...

[E90Boy]

I've always built my own computer, more reliable and easy for me to fix. I hate proprietary pcs.

[Nikki]

here are the important specs, if anyone is interested. they added the keyboard and mouse in separately for some reason. my favorite thing so far is definitely the widescreen.



222-1487] Dimension XPS 400, Intel Pentium D Processor 830 (3GHz) w/ Dual Core Technology
[311-5116] 2GB DDR2 SDRAM at 533MHz
[465-2069] 20 in (20 in viewable) 2007FP Digital Flat Panel Display
[320-4293] 256MB PCI Express x16 (DVI/VGA/TV-out) nVidia GeForce 6800
[341-3295] 160GB SATA II Hard Drive (7200RPM)
[420-5585] Microsoft Windows XP Media Center Edition 2005, English without Media, for Dimension
[430-1455] Integrated 10/100/1000 Ethernet
[313-3840] 56K PCI Data Fax Modem
[313-4134] 16X DVD-ROM and 16X DVD+/-RW
[313-3387] SoundBlaster Advanced MB Audio
[950-1261] Type 3- Third Party At Home Service, 24x7 Technical Support, 1 Year Extended
[950-3338] 2 Year Limited Warranty
[412-0360] Soft Contracts - Banctec
[960-6200] Type 3- Third Party At Home Service, 24x7 Technical Support, Initial Year
[960-8680] Warranty Support,Initial Year
[902-0931] Warranty Support,1 Year Extended

Subtotal: $1,681.65
Shipping and Handling: $0.00
Tax: $109.33
Total: $1,790.98

Order detail
Order number: 958106488
Desktop Cordless Laser MX 3000 Keyboard with MX 600 Mouse Qty: 1 Unit Price: $83.35

Subtotal: $83.35
Shipping and Handling: $0.00
Tax: $5.42
Total: $88.77

.

[timzerofive]

I think UPS are alright, used them at my previous business along with Fedex, DHL, USPS, and several other freight forwarder (daylight...etc). UPS was easy to deal with and they rarely try to jip you (as oppose to fedex). But that might all depend on the relationship you had with them as we had a good rep at our business that helped us out a lot and gave us good rates.

As far as dell goes, I hate them. My last laptop had to get a new battery after 2 months, new power cord after 6 months, new DVD rom after 7 months. Eventhough they were all covered by warranty, but the downtime and the trouble I had to go through was just not worth it. The stuff that wasn't covered under the warranty were the real hassle. The laptop constantly overheats, I went through 3 different types of cooling pads. It's very loud, I couldn't sleep if I left it on. Just a couple months ago, the LCD monitor just went dim and I couldn't fix it even after changing the entire LCD screen. Finally I just gave it to my sister to use as a backup and I went out and bought a VAIO.

[ALPINE6SPD]

UPS SUX

[CnoteMD]

I had a Dell computer about 10 years ago, and my wife (dating at the time) bought one about 8 years ago and I never had a problem with Dell not honoring thier warranty. In fact, a tech instructed me to flash the BIOS causing the motherboard to go out and Dell sent me a new motherboard on a 6 year old computer (warranty had expired after about 2-3 years)!

However, I can usually build a computer with similar specs to a Dell (often better components) and save $3-400 in the process. So, I have been building my own since about 2000. However, if I ever buy a laptop I may look at Dell again (unless Gateway better for a laptop).

[tl_boy]

You're kinda a tomboy, eh? I think thats cool. Into cars and video games? lol. You sound like one of the fellas.

hehe.

Originally Posted by Nikki

An update: They found my computer and it's awesome. I called Dell to cancel the shipment of a new one.
As far as Dell's, I had my last Dell with no problems at all for 6 years and it is still not all too bad of a computer, I just couldn't play any new games, which is understandable. I've never had a problem with their support, but I've never had to use it really. I could have made my own computer but it takes a lot more time, effort, research, and sometimes things just don't work together and if they don't then you're screwed. My boyfriend built his own computer about 6 years ago and he still has it. It cost a few hundred less than my Dell I got 6 years ago but over that period he has upgraded several things and had a few problems with it. I feel much better getting everything in a package even if it means paying maybe $300 extra, just my preference.

[Nikki]

lol well i don't play wow or anything. i'm a tomboy i guess, but only on the inside. i have many interests, cars, baseball, computers, photography, web design, football, reefkeeping, marketing, golf, etc.

[tl_boy]

thats cool. my wife thinks i'm nutz to spend so much time on this forum. She'd rather be shopping!

i guess though, that if i drop thousands of bucks on mods, she has the right to shop. Even though this is HER car, she doesn't seem to think that 19" wheels constitute a birthday present. She tells me i don't care for it so it doesn't count. lol. i'll probably get euro xenons but again,she doesn't care. She only cares for the three little letters on the hood.

Originally Posted by Nikki

lol well i don't play wow or anything. i'm a tomboy i guess, but only on the inside. i have many interests, cars, baseball, computers, photography, web design, football, reefkeeping, marketing, golf, etc.

[Nikki]

i'm not into modding cars at all, but i'm not into shopping either. i'd rather save my money for a nice house.

[aapriadi]

Originally Posted by ALPINE6SPD

UPS SUX

amen to that bro, i missed my package yesterday and it was scheduled for today around 2-5pm..waited for it the whole day and i havent even seen the ups truck..its 5.44pm now
either they forgot about me or they're just dumb...if its not here by 8pm, i'm goin to the UPS center and give em hell..f-in morons