Quote:
Originally Posted by quality_sound
Why is auto sales the only retail profession where the sales people think their time is more valuable than the customer's? Seriously, I can't think of any other indusrty where the consumer thinks they have to call ahead. At the end of the day the salesperson is there to vend a product, plain and simple. I'm NOT going arrange my day to suit them for the priveledge of spending my money.
I've been in commisioned retail before and I've NEVER asked a customer to call ahead. I also never had an issue spending time with a customer who wasn't ready to buy. And the reason? It's called cultivating the relationship. By the time the customer is ready to buy not only will they come seek you out, and wait if you're tied up, but they'll refer everyone they know to you. It ends up benefitting the salesmen and the customer.
Some of you people have a lot to learn about customer service. Don't let the dealers brain wash you into thinking you owe them anything. They need you, not the other way around.
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Very well said. It's not an excuse to be egregiously rude or disrespectful, but I consider my time to be far more valuable than anyone else's and shouldn't be expected to rearrange my schedule to meet the needs of someone else who hasn't earned my business.