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Originally Posted by Kampfer
The reason for this is due to massive dealership turn over. Try working at a dealership and see how easy it is to sit down and try to get product knowledge when you either have A) an uppity sales manager/GM who jumps on you when you sit down or B) work in a very busy store.. good luck trying to learn while you are selling a car
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They have to be certified to even sell. There is zero excuse regardless. You can sell 20+ cars a month and still know your product and still be there to earn another customer. Period.