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Originally Posted by persian54
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Here's the deal. If you messed up and sent the wrong thing you owe him a refund of the purchase price, original shipping cost, and return shipping costs.
If you sent the right thing and are offering a refund, you only owe him the purchase price and he eats the shipping both ways.
The buyer must always return the item first before getting any money back from the seller.
Just tell him to send the thing back on his dime and if it was the wrong item you'll do the first thing I mentioned above, if it's the right one, you'll do the second.
This is standard practice for any business. If the buye doesn't like it, tell him there is a nice famouse bridge in Pasadena that he can go jump off of.